Terms and conditions
IMPORTANTtemplate.lv does not provide legal services or legal advice. The Documents available on the Website are general templates and document samples intended for the User’s independent use, adaptation and completion. Downloading or using a Document does not mean that template.lv has prepared the User’s final document or provided legal advice. The User is responsible for any downloaded Document and its content. Before downloading or purchasing a Document, the User is required to review its description and assess whether the particular Document is suitable for the User’s needs. As a general rule, no refund is provided for a paid Document after its delivery if the Document has been delivered in accordance with the order and is available for download. This does not limit the User’s rights in cases where the Document has not been delivered, the Document is technically defective or materially differs from the Document ordered, or in other cases where a refund or other legal remedy is provided for by applicable laws and regulations. Before downloading a paid Document, the User is informed of the Document’s price and description, as well as the terms governing the delivery of digital content. |
TEMPLATE.LV TERMS OF USE, PURCHASE/DOWNLOAD OF DOCUMENTS AND DELIVERY OF DIGITAL CONTENT
Effective from: 28.09.2026
1. GENERAL TERMS
1.1. These Terms govern the use of the template.lv website (hereinafter – the Website), as well as the procedure by which Users obtain, download and purchase document samples and templates (hereinafter – the Documents) on the Website.
1.2. The Website may be used, and Documents may be downloaded and purchased, without creating a User account, unless otherwise specified for a particular service.
1.3. By using the Website, completing an order form, downloading a free Document or purchasing a paid Document, the User confirms that they have read these Terms and agree to them.
1.4. If the User is a consumer, the consumer rights applicable to the User are not restricted by these Terms.
1.5. If any provision of these Terms conflicts with a mandatory law or regulation applicable to the User, the relevant law or regulation shall apply to the extent of such conflict.
2. DEFINITIONS
2.1. Website – the template.lv website and the related technical infrastructure through which Documents are offered.
2.2. User – any person who uses the Website, downloads a Document or purchases a Document.
2.3. Document – an electronic document sample or template available on the Website, intended for the User’s independent use, editing, completion and adaptation.
2.4. Free Document – a Document that the User may obtain free of charge by completing the steps specified on the Website.
2.5. Paid Document – a Document for which the User is required to make the payment specified on the Website in order to obtain it.
2.6. Download Link – an individual electronic link sent to the email address provided by the User, providing access to the download of the particular Document.
2.7. Download – the electronic downloading of a Document from the Website or through the Website’s technical infrastructure.
2.8. Final Document – a document independently created, completed, edited or adapted by the User using a Document obtained from the Website.
3. NATURE OF THE DOCUMENTS
3.1. The Documents available on the Website are samples and templates intended to assist the User in independently preparing a Final Document suitable for the User’s needs.
3.2. A Document shall not be considered a document individually prepared for the User.
3.3. The purchase or download of a Document does not mean that template.lv has assessed the User’s specific circumstances, needs or purpose.
3.4. The User independently assesses whether a particular Document is suitable for the User’s needs.
3.5. Before using a Document, the User is required to familiarise themselves fully with its content and independently assess whether the information contained therein is suitable for their situation.
3.6. The User independently determines what information to include, add, change or delete in the Document.
4. DISCLAIMER REGARDING LEGAL SERVICES AND THE FINAL DOCUMENT
4.1. TEMPLATE.LV DOES NOT PROVIDE LEGAL SERVICES, LEGAL ADVICE, INDIVIDUAL LEGAL OPINIONS OR INDIVIDUALLY PREPARED LEGAL DOCUMENTS.
4.2. The Documents available on the Website are document samples and templates intended for the User’s independent use and adaptation. The purchase or download of a Document does not mean that template.lv has assessed the User’s specific circumstances, needs or legal circumstances.
4.3. The User independently assesses whether a particular Document is suitable for their needs and is solely responsible for reviewing, supplementing, correcting, deleting and adapting the content of the Document.
4.4. Even if the User uses a Document without making any changes, additions or corrections, such Document, once used, shall be regarded as a document selected and used by the User, and the User assumes responsibility for its content and use to the extent that such assumption of responsibility is permitted under applicable laws and regulations.
4.5. When using a Document or a Final Document created on its basis, the User shall not refer to template.lv as the preparer of the Document, legal adviser, party to the document or person who approved the content of the Document, unless a separate written agreement has been concluded to that effect.
4.6. The User is not entitled, by using a Document or Final Document, to create the impression that template.lv has prepared, reviewed, approved or guaranteed the content of the particular Final Document or its compliance with the User’s circumstances.
4.7. The User is solely responsible for all information contained in the Final Document, regardless of whether such information was entered by the User or was already included in the Document downloaded from the Website.
4.8. If the User determines that information contained in a Document is inaccurate, outdated, unsuitable for their situation, inconsistent with their actual circumstances or personal views, the User is required to make the necessary corrections or additions before using the Document.
4.9. The User’s decision to use a Document without reviewing, correcting or adapting its content does not release the User from responsibility for the use of the Final Document.
4.10. Template.lv shall not be liable for how the User uses a Document or Final Document, or for the consequences arising from the User’s decision to use a Document or Final Document, to the extent that such limitation of liability is permitted under applicable laws and regulations.
4.11. Before using a Final Document, the User is required to ensure that its content corresponds to their actual circumstances, purpose and applicable laws and regulations.
4.12. If the User requires legal advice, individual review of a document or adaptation of a document to a specific legal situation, the User is required to consult a qualified specialist in the relevant field.
4.13. A Final Document shall not be considered a document prepared by template.lv merely because it was created using a Document purchased or downloaded from the Website. The use of the Final Document is the User’s independent decision and responsibility.
4.14. Nothing in these Terms excludes or limits any liability of template.lv that cannot be excluded or limited under applicable laws and regulations.
5. USE OF THE DOCUMENT, USER RESPONSIBILITY AND LIMITS OF TEMPLATE.LV LIABILITY
5.1. Template.lv provides the User with access to document samples and templates intended as a practical tool for preparing the document required by the User.
5.2. Template.lv does not sell individually prepared documents to the User and does not prepare Final Documents on behalf of the User. The Documents available on the Website are samples and templates that the User may use as a basis for preparing their Final Document.
5.3. The purchase or free download of a Document in itself does not mean that template.lv has assessed the User’s circumstances, needs, purpose or legal circumstances, nor does it mean that template.lv has prepared a Final Document suitable for the User.
5.4. The User independently assesses whether a particular Document is suitable for their needs, circumstances, intended use and the country in which it will be used.
5.5. The User is solely responsible for fully reviewing the content of the Document before using it, including the currency and accuracy of the information contained therein, its conformity with the actual circumstances and applicable laws and regulations.
5.6. After receiving the Document, the User independently decides whether to use, not use, edit, supplement, shorten, modify or use the Document without changes.
5.7. If the User chooses to use the Document without any changes, such choice is the User’s independent decision and responsibility. In such case, the User is solely responsible for the content of the Document used and the consequences of its use, and such Final Document shall not be considered a Final Document prepared by template.lv.
5.8. Any information, text, wording, condition, data or other information contained in the Document that the User chooses to retain and use in their Final Document becomes the User’s responsibility from the moment the User decides to use the Document.
5.9. If the User determines that information contained in the Document does not correspond to their situation, needs, actual circumstances, views or applicable laws and regulations, the User is solely responsible for correcting, supplementing, deleting or otherwise adapting such information before using the Document.
5.10. Template.lv does not individually adapt, correct, supplement or personalise Documents for the benefit of the User. If the User requires a Document adapted to a specific situation, the User shall make the necessary changes themselves or consult a specialist in the relevant field.
5.11. If general instructions, recommendations or explanations regarding the use or editing of a Document are provided on the Website in connection with a particular Document, they are intended solely as additional informational assistance and shall not be considered individual advice, legal advice or a service provided to the User in preparing the Document.
5.12. Template.lv does not provide the User with individual assistance in developing, assessing, interpreting, correcting or adapting the content of a Document, including where the User does not know how to edit the Document, which provisions to change or how to adapt the Document to their situation.
5.13. The User’s communication with template.lv concerning a Document is intended for resolving technical questions related to ordering, payment, access to or downloading of the Document. Template.lv does not provide advice on which Document the User should choose, how to interpret the content of a Document, how to adapt it to a specific situation or what changes should be made to it.
5.14. If the User has received access to a Document and is technically able to download it, the fact that the User disagrees with the content of the Document, does not understand its content, does not know how to edit it, considers that changes are required or that the Document requires personalisation shall not be considered non-delivery of the Document or a technical failure in delivery.
5.15. Template.lv’s liability with respect to providing a Document is limited to ensuring technical access to the purchased or free Document in accordance with its description and the terms of the order.
5.16. If access to a paid Document has not been technically provided to the User, the Document cannot be downloaded due to a technical failure, or another problem related to the technical fulfilment of the order is identified, the User may contact template.lv so that the relevant technical problem can be resolved.
5.17. If delivery of the Document has technically taken place and the User has been provided with an opportunity to download the Document, the Document shall be considered provided regardless of whether the User actually uses or edits it or considers it suitable for them.
5.18. Template.lv shall not be liable for where the User uses the Document, for what purpose the User uses it, what changes the User makes or does not make to it, what version of the Final Document the User creates, or what consequences arise from the use of the Document or Final Document.
5.19. Template.lv is not the preparer of the Final Document. A Final Document created using a Document available on the Website is prepared by the User, who is responsible for its content, regardless of how many or how few changes the User has made to the Document.
5.20. The User may not refer to template.lv as the preparer of the Final Document, legal adviser, approver of the document content or person who has assessed the Final Document’s compliance with the User’s specific circumstances.
5.21. Template.lv shall not be liable for the result of using the Document, the content of the Final Document or the User’s decision to use the Document, to the extent that such limitation of liability is permitted under applicable laws and regulations.
5.22. No Documents, explanations, instructions or other information available on the Website shall be considered legal advice or an individual legal opinion.
5.23. The essence of template.lv’s service is to provide access to document samples and templates, rather than to prepare a ready-made Final Document for the User or provide legal or other professional advice.
5.24. By purchasing or downloading a Document, the User confirms that they have understood the nature of the service and acknowledge that template.lv provides a Document sample or template which the User uses at their own responsibility.
5.25. Nothing in these Terms shall be interpreted as meaning that template.lv assumes responsibility for the Final Document prepared by the User or its use merely because a Document provided by template.lv has been used in preparing the Final Document.
6. DOCUMENT CONTENT, DESCRIPTION AND USABILITY
6.1. The nature, intended purpose of use, content and, insofar as applicable, the main elements included in each Document available on the Website are specified in the description of the relevant Document.
6.2. Before purchasing or downloading a Document, the User is required to review the description of the relevant Document and the information available about the Document. By purchasing or downloading the Document, the User confirms that they have reviewed the Document description and are aware of the type of Document they are purchasing or downloading.
6.3. Template.lv provides the User with exactly the Document and the Document content specified in the description of the relevant Document. The Document description shall not be considered a guarantee that the Document will contain all possible situations, legal nuances, conditions or information that may be necessary for a particular User.
6.4. Documents are samples and templates, not universal Final Documents or Final Documents adapted to every possible situation. The structure and content of one Document may be suitable for one situation but may not be fully suitable for another situation.
6.5. The User acknowledges that the content of a Document may by its nature be incomplete, general or insufficiently detailed for a particular situation, because the purpose of the Document is to provide the User with a sample and a structural basis for creating the Final Document required by the User.
6.6. The information contained in a Document may also be broader, more detailed or contain information that is unnecessary for the User in the particular situation. The User independently assesses which information applies to their situation and which information is not necessary in the Final Document.
6.7. The possible incompleteness of a Document or the excessive amount of information contained therein, in itself, shall not be considered a defect in the Document or non-compliance with the Document description, unless the description of the particular Document expressly states otherwise.
6.8. The User is solely responsible for reviewing the Document and making the necessary changes, including supplementing, deleting, clarifying, updating, replacing or otherwise adapting information to their needs.
6.9. If the Document does not contain information required by the User, the User shall add it themselves or ensure that it is included in the Final Document. Template.lv is not required to individually supplement a Document according to the specific circumstances of each User.
6.10. If the Document contains information that is not required by the User, does not apply to their situation or which the User does not wish to include in the Final Document, the User shall delete or edit it themselves.
6.11. Template.lv does not represent or guarantee that all information contained in a Document is complete or current at any particular time, or applicable to every possible situation or every country. Before using the Document, the User is required to ensure that the information corresponds to their situation and applicable laws and regulations.
6.12. The content of a Document may be developed as a general sample and, by its nature, cannot cover all possible factual situations, types of transactions, legal relationships, differences between countries or other individual nuances.
6.13. The purpose of template.lv is not to provide one Document that would at the same time be fully suitable for all Users, all situations and all countries. Documents are provided as practical samples that assist the User in understanding the possible structure and content of a Document and the principles of its creation.
6.14. The purchase or download of a Document does not mean that the User is guaranteed that the Document’s content will be sufficient for their specific situation without changes or that the User will not need to supplement, shorten, correct or otherwise adapt the Document.
6.15. The User independently determines what changes need to be made to the Document before using it and assumes responsibility for the final content of the Final Document. This also applies where the User chooses not to make any changes to the Document.
6.16. If the User considers that information is missing from the Document, that the information contained in the Document is not sufficiently detailed or that the Document contains information unnecessary to the User, the User shall make the necessary changes themselves. Such circumstances in themselves do not create an obligation for template.lv to revise, personalise or prepare another Final Document for the User.
6.17. Template.lv provides the Document to the extent and in the form specified in the relevant Document description. If the description of a particular Document does not state that the Document contains particular information, legal assessment or another special function, the User may not consider the absence of such information or function to constitute non-compliance of the Document.
6.18. The visual presentation, structure, wording and amount of information contained in the Document are selected to ensure its function as a sample or template and may differ from the Final Document that the User chooses to prepare.
6.19. The User acknowledges that using a Document may require further editing and adaptation. The purpose of providing the Document is to facilitate the User’s creation of the Document, not to replace the User’s obligation to independently prepare the Final Document according to their situation.
6.20. Template.lv shall not be liable if the User has failed to supplement the Document with information required by the User, failed to delete unnecessary information, failed to update the content of the Document or failed to make other necessary changes before using it.
6.21. The purchase or download of a Document shall not be considered template.lv’s representation that the particular Document is legally sufficient, complete, current or suitable for the specific User’s situation.
6.22. If the User requires an individually adapted, legally reviewed or professionally prepared document, such service is not included in template.lv’s offering, and the User is required to consult a specialist in the relevant field.
7. FREE DOCUMENTS
7.1. Certain Documents may be provided to the User free of charge on the Website. The fact that the User is not required to make a payment for downloading a particular Document does not change the procedure for using that Document, the User’s obligations or the allocation of responsibility established in these Terms.
7.2. All provisions of these Terms applicable to Documents, their receipt, download, use, editing, supplementation, preparation of the Final Document and the User’s responsibility shall apply to Free Documents.
7.3. Receipt or download of a Free Document does not mean that the User is granted special rights or that such Document is subject to different rules regarding its use, responsibility or content, unless expressly stated otherwise in the description of the particular Document or in these Terms.
7.4. Downloading a Free Document shall be considered the User’s acceptance of these Terms to the same extent as the purchase and download of a paid Document. Before downloading a Free Document, the User is required to review these Terms and the Document description.
7.5. Receipt of a Free Document does not mean that template.lv assumes greater or different responsibility for the content or use of the Document or the Final Document than in relation to paid Documents.
7.6. By downloading a Free Document, the User assumes the same responsibility for reviewing, assessing, editing, supplementing, adapting and using the Document as is established in relation to paid Documents.
7.7. Even where a Free Document is used without any changes, the User is solely responsible for the decision to use it and for the content and use of a Final Document created on the basis of such Document.
7.8. The provision of a Free Document shall not be considered legal advice, preparation of an individual document or template.lv’s representation that the particular Document is complete, current or suitable for the specific User’s situation.
7.9. For the purposes of these Terms, the term “Free Document” refers only to the fact that no fee is charged to the User for receiving the particular Document. This does not change the legal status of the Document as a document sample or template provided by template.lv and does not change the User’s obligations established in these Terms.
7.10. If any provision of these Terms is by its nature applicable only to paid Documents, such as provisions concerning price, payment, payment confirmation or refunds, such provision shall apply to a Free Document only to the extent applicable to the particular situation.
8. PAID DOCUMENTS, REFUNDS AND CLAIMS
8.1. The purchase of a paid Document means that the User purchases access to the particular Document sample or template specified and described on the Website.
8.2. Before purchasing a paid Document, the User is required to review the description of the particular Document, its intended purpose of use and other information available on the Website concerning the Document. By making the purchase, the User confirms that they are aware of which Document template they are purchasing.
8.3. The purchase of a paid Document does not give the User the right to require template.lv, after the purchase, to supplement, correct, modify, personalise or adapt the Document to the User’s specific situation.
8.4. Payment for a Document is not payment for legal advice, an individually prepared document or advice concerning the use of the Document. The price of a paid Document applies solely to the provision of the particular Document sample or template in accordance with its description.
8.5. By purchasing a paid Document, the User confirms that they have understood the nature of the Document and acknowledge that they are purchasing a Document sample or template, rather than a Final Document prepared by template.lv for their individual situation.
8.6. After receiving a paid Document, the User is not entitled to request a refund solely because they have changed their mind, no longer wish to use the Document, the content of the Document does not correspond to their subjective preferences, they expected different content or they need to supplement, correct or adapt the Document.
8.7. Nor shall a refund be justified by the fact that, after receiving the Document, the User has determined that the Document contains information that is unnecessary to them or, conversely, that the Document does not contain all information necessary for their specific situation, provided that the Document corresponds to its description.
8.8. The fact that the User is unable or unwilling to edit, supplement or adapt the Document themselves shall not be considered non-compliance of the Document and shall not create a right to a refund.
8.9. If, after receiving the Document, the User wishes template.lv to correct, supplement, personalise or adapt the Document to their specific situation, such request is not included in the price of the paid Document and template.lv is not obliged to provide such service.
8.10. At the same time, template.lv recognises the User’s right to submit a substantiated claim where an objective problem exists with the purchased Document. Such situations include cases where the Document has not been received for technical reasons, the Document cannot technically be used, the file is corrupted, or the delivered Document objectively does not correspond to the Document specified in the User’s order or in the description of the particular Document.
8.11. If the User submits a claim concerning a paid Document, template.lv is entitled to verify order, payment, Document delivery and other technical information related to the order in order to determine whether the claim is justified.
8.12. If, as a result of reviewing the claim, it is determined that the Document was not delivered due to a technical failure, template.lv shall provide the User with renewed access to the purchased Document in accordance with the delivery procedure specified in Section 10.
8.13. If it is determined that the User was delivered a technically defective Document or a Document that objectively does not correspond to the Document ordered, template.lv shall, to the extent possible, provide a replacement delivery of the appropriate Document.
8.14. If the identified technical or objective non-compliance cannot be remedied by providing the User with an appropriate Document, the User may request a refund to the extent that such refund is applicable in the particular situation.
8.15. If, as a result of reviewing the claim, it is determined that the Document was delivered, access to the Document was provided and the delivered Document corresponds to its description, the User’s subjective dissatisfaction with the content of the Document or the need to adapt the Document themselves shall not constitute grounds for a refund.
8.16. The User’s claim concerning the content of a Document does not in itself impose an obligation on template.lv to prepare another Document for the User, make changes to the purchased Document or provide the User with individual advice.
8.17. If, after receiving the Document, the User determines that its content does not correspond to their specific needs, this in itself shall not be considered non-compliance of the Document if its content corresponds to the information specified in the relevant Document description.
8.18. The User is not entitled to request a refund solely because, after receiving the Document, they have realised that they require a different type of Document or that their situation would require an individually prepared document.
8.19. The possibility of requesting replacement delivery of the Document or a refund established in this Section applies to objectively identifiable situations involving delivery problems, technical problems or delivery of a Document that does not correspond to its description, and not to the User’s subjective assessment of the usefulness or suitability of the Document.
8.20. The provisions of this Section shall apply together with Sections 4–6 of these Terms, which establish the nature of the Document, its use, the content of the Document, the User’s responsibility and the limits of template.lv’s service.
9. EMAIL ADDRESS AND RECEIPT OF THE DOCUMENT
9.1. In order to receive a Document, the User must provide a valid email address that is accessible to the User, to which the template.lv system sends the Document Download Link.
9.2. The User is solely responsible for providing the correct email address. Before confirming an order or a request to receive a Document, the User is required to ensure that the email address provided has been entered correctly and is accessible to the User.
9.3. If the User provides an incorrect, non-existent, inaccessible or email address belonging to another person, template.lv shall not be responsible for the fact that the Document Download Link was sent to the email address provided by the User.
9.4. The User assumes responsibility for all consequences arising from providing an incorrect or inaccessible email address. Providing an incorrect email address in itself shall not be considered non-delivery of the Document by template.lv if template.lv has sent the Document to the email address provided by the User.
9.5. To reduce the possibility of human error, template.lv may require the User to enter the email address again, confirm the correctness of the email address provided or use another electronic confirmation.
9.6. If the User is shown a notification requiring them to verify the correctness of the email address provided and the User confirms it, the User confirms that they have checked the email address provided and that it is correct.
9.7. The User’s confirmation of the correctness of the email address does not change the User’s obligation to provide the correct email address themselves and does not impose an obligation on template.lv to verify whether the email address provided actually belongs to the particular User.
9.8. The Document Download Link is sent to the email address provided by the User and may be used in accordance with the procedure specified in Section 10.
9.9. If the User states that they have not received the Document, template.lv is entitled to verify the information available in the system concerning the sending of the Document and the use of the Download Link.
9.10. If the system shows that the Document Download Link has been used or that the Document has been downloaded, such information shall be considered significant technical evidence that access to the Document was provided.
9.11. If the User subsequently claims that they have not received the Document, but the system records a Document download, template.lv is entitled to take this technical information into account when assessing the User’s submission, complaint or refund request.
9.12. If the User provided an incorrect email address, but the system shows that the Document Download Link sent to that address was used and the Document was downloaded, the incorrect email address provided by the User in itself shall not create a right to request redelivery of the Document or a refund.
9.13. In such cases, template.lv is entitled to assess the available technical information and other circumstances related to the particular order in order to prevent unjustified or fraudulent refund requests.
9.14. If the User states that the Document was not downloaded, but the template.lv system records a download, the User’s statement in itself shall not be sufficient to establish that the Document was not delivered.
9.15. If the User states that the Document was not received and the template.lv system does not show that the Download Link was used, template.lv shall assess the situation and, if it is determined that delivery did not take place for technical reasons, act in accordance with the procedure specified in Sections 8 and 10 of these Terms.
9.16. The User acknowledges that the technical circumstances of email delivery may also depend on the email service provider used by the User, email filters, spam settings and other circumstances outside template.lv’s control.
9.17. Where necessary, the User is required to check the spam, junk mail or other filters of their email service if the Document Download Link cannot be found in the main inbox.
9.18. If the Document Download Link has been sent to the correct email address provided by the User, but the User has not taken the necessary steps to use the link received by email, such circumstance in itself shall not be considered non-delivery of the Document by template.lv.
9.19. The provisions of this Section apply to both paid and Free Documents to the extent that the particular provision is by its nature applicable to the receipt of the relevant Document.
10. ELECTRONIC DELIVERY OF THE DOCUMENT
10.1. All Documents available on the Website are provided in electronic format. Documents are not sent to the User in physical form.
10.2. After completion of the Document purchase or request for receipt, template.lv sends a message to the email address provided by the User containing the Document Download Link.
10.3. The Document Download Link is valid for 48 (forty-eight) hours from the time it is sent. After this period expires, the original Download Link can no longer be used.
10.4. The User is responsible for ensuring that the email address provided is correct, active and accessible. The procedure for correctly providing an email address and the User’s responsibility for providing an incorrect email address are established in Section 9 of these Terms.
10.5. The User must take into account that the email message containing the Document Download Link may end up in the spam, junk mail or another automatically filtered email folder. The User is required to check these folders if the message cannot be found in the main inbox.
10.6. The failure of the email message to arrive in the User’s main inbox in itself does not mean that template.lv did not send the Document Download Link if the template.lv system records the sending of the relevant email message.
10.7. If the User has not received the email message containing the Document Download Link, the User is entitled to contact template.lv and request that the link be sent again.
10.8. Upon receiving a request to resend the link, template.lv checks the information available in the system concerning the use of the previously sent Download Link.
10.9. If the system does not show that the previously sent Document Download Link has been used, template.lv shall, at the User’s request, send a new Document Download Link to the email address provided by the User.
10.10. Resending the link is also intended for situations where there is a possibility that the email service provider, email filter, security system or another technical solution did not deliver the original message or the link contained therein to the User or automatically blocked it.
10.11. If the previous Document Download Link has not been used, template.lv is entitled to provide the User with renewed access to the Document by sending a new Download Link.
10.12. If the template.lv system shows that the previously sent Document Download Link has been used or the Document has been downloaded, resending the link does not automatically apply solely because the User states that the email message was not received. In such case, the User’s submission shall be assessed taking into account the information available in the system.
10.13. If the original Download Link has not been used, the expiry of its 48-hour validity period in itself does not prevent the User from requesting that a new Download Link be sent if the template.lv system does not show that the Document has been downloaded.
10.14. If the system shows that the Document has been downloaded, regardless of whether the 48-hour period of the original Download Link has already expired, it shall be considered that access to the Document was provided to the User.
10.15. If the User states that the link was not received, but the system shows that it was used or that the Document was downloaded, template.lv is entitled to take this technical information into account when assessing the User’s request.
10.16. If the Document Download Link has not been used and the User has reasonably indicated this, template.lv may resend the Download Link. A new 48-hour usage period applies to the resent link.
10.17. The User is not entitled to request an unlimited number of repeated Download Links if the system shows that access to the Document has been provided to the User and the previously sent link has been used.
10.18. If the User has not used the link within 48 hours after receiving it, this in itself shall not be considered a technical failure to deliver the Document. If the link has not been used, the User may contact template.lv and request that a new link be sent in accordance with the procedure specified in this Section.
10.19. Template.lv is not responsible for the operation of the email service provider, email filtering, spam filters, security systems or other third-party technical solutions that may affect delivery of the email message to the User’s inbox.
10.20. The possibility of resending the Download Link established in this Section is intended to ensure the User’s actual access to the Document where the original link has not been used for technical or other reasons beyond the User’s control. It shall not be considered a new purchase of the Document or a new service.
11. PAYMENTS, PAYMENT RECORDS, RIGHT OF WITHDRAWAL AND COMPLAINT HANDLING
11.1. Payments
11.1.1. The purchase of a paid Document shall be considered the User’s order to receive the particular Document at the price specified on the Website.
11.1.2. Before payment is made, the User is provided with the price of the particular Document and other material information necessary to complete the purchase.
11.1.3. Payment is processed using the payment solution available on the Website. Template.lv is not responsible for technical failures, disruptions or delays in payment processing caused by a third party payment service provider, to the extent that such circumstances are outside template.lv’s control.
11.1.4. The fact of payment is recorded in the system used by template.lv and may be used for order fulfilment, payment identification, Document delivery, accounting records, as well as for reviewing the User’s submissions, claims or disputes.
11.1.5. After successful payment processing, a payment document or other information confirming the payment made is sent to the email address provided by the User, in accordance with applicable laws and regulations.
11.1.6. If the User makes the purchase as a legal entity or a person carrying out economic activity and specific legal entity or economic activity details need to be included in the payment document, the User is required to provide such data when placing the order or in another manner specified by template.lv.
11.1.7. If the User has not provided the necessary legal entity details or has provided them incorrectly, template.lv shall not be responsible for consequences arising from incorrectly or incompletely provided data.
11.1.8. The preparation of the payment document and the information specified therein shall be carried out in accordance with the data provided by the User and applicable laws and regulations.
11.2. Right of Withdrawal
11.2.1. Paid Documents are provided in digital format. Such Documents are subject to the regulation governing digital content and the procedure concerning the right of withdrawal established by applicable laws and regulations.
11.2.2. Before delivery of the digital content begins, the User is provided with an opportunity to clearly confirm their consent to the delivery of the Document’s digital content beginning immediately, before expiry of the withdrawal period, and to confirm that the User acknowledges the loss of the right of withdrawal after delivery of the digital content begins, to the extent provided by applicable laws and regulations.
11.2.3. Such User confirmation may be recorded in the template.lv system together with information concerning the particular order and may be used as confirmation that, before delivery of the digital content began, the User had been duly informed of the conditions concerning the right of withdrawal.
11.2.4. If the statutory prerequisites for loss of the right of withdrawal in relation to digital content have been fulfilled, after delivery of the digital content has begun, the User may not exercise the right of withdrawal solely because they have changed their mind, no longer wish to use the Document, the content of the Document is unsuitable for them or they expected a different Document.
11.2.5. The procedure concerning the right of withdrawal established in this Section does not restrict the User’s rights arising from non-conforming digital content, the fact that the Document was not delivered, a technical defect or another breach of the seller’s/service provider’s obligations, to the extent that such rights are provided for by applicable laws and regulations.
11.2.6. Exercising the right of withdrawal and submitting a claim concerning non-conformity of a Document are two different situations. The non-application of the right of withdrawal after delivery of the digital content has begun does not in itself exclude the User’s statutory rights to raise a claim concerning a Document that was actually not delivered or was non-conforming.
11.3. Complaints and Claims
11.3.1. The User has the right to submit a complaint or claim to template.lv concerning a paid Document if the User considers that an objective problem has arisen with receipt of the Document or with the conformity of the purchased Document.
11.3.2. Template.lv reviews complaints and claims related to:
a) non-delivery of the Document;
b) a technical problem preventing the Document from being used;
c) a technically defective Document;
d) a Document that objectively does not correspond to the Document ordered by the User or its description;
e) technical payment problems or other technical issues related to the fulfilment of the order.
11.3.3. Template.lv does not review complaints or claims whose sole basis is the User’s dissatisfaction with the content, wording, structure or amount of information in the Document, the suitability of the Document for a particular situation or the need for the User to supplement, correct or adapt the Document themselves.
11.3.4. Template.lv does not provide advice on how the User should complete a particular Document, what changes should be made to it or what the final version of the User’s Final Document should be. Information concerning the use of the Document, if included on the Website, is general informational information and shall not be considered individual advice.
11.3.5. Complaints concerning the content of a Document shall not be considered justified merely because, after receiving the Document, the User has determined that the Document lacks information necessary for their specific situation or contains information that the User does not wish to use, provided that the Document corresponds to its description and the information about the Document provided on the Website.
11.3.6. When submitting a complaint or claim, the User should, to the extent possible, provide order information and specifically describe the identified problem. If the complaint concerns a technical problem, the User must, upon template.lv’s request, provide the information necessary for technical investigation of the problem.
11.3.7. When reviewing a complaint or claim, template.lv is entitled to verify information related to the particular order, including the fact of payment, the fact of sending the Document, use of the Download Link and other technical information necessary to assess the particular situation.
11.3.8. If, as a result of reviewing the complaint, it is determined that the Document was not delivered, that a technical failure occurred or that there is an objective discrepancy with the Document ordered, template.lv shall act in accordance with the procedure specified in Sections 8 and 10 of these Terms.
11.4. Free Documents
11.4.1. The procedure for submitting complaints concerning the content of Free Documents does not apply because the User has not made a payment for receiving such Document.
11.4.2. The User may submit recommendations, proposals or information concerning identified technical problems in Free Documents. Such recommendations shall not be considered a complaint concerning a paid service and shall not impose an obligation on template.lv to make changes to the Document.
11.4.3. If a technical problem occurs during the download of a Free Document, the User may contact template.lv to report the identified technical problem and, where possible, receive renewed access to the Document in accordance with the procedure specified in Sections 7 and 10 of these Terms.
12. INTELLECTUAL PROPERTY AND USE OF DOCUMENTS
12.1. The template.lv Website, its design, visual presentation, structure, text, graphic elements, trademarks, names, technical solutions, software, databases and other elements used on the Website, to the extent that intellectual property rights apply to them, are the property of template.lv or the respective rights holders and are protected by applicable laws and regulations.
12.2. Use of the Website and the purchase or download of a Document in itself does not mean that intellectual property rights of template.lv or third parties in the Website, its elements, technical solutions, design or other protected objects are transferred to the User.
12.3. Downloading a paid or Free Document provides the User with access to a particular copy of the Document for use in accordance with its intended purpose and the procedure established in these Terms.
12.4. The fact that a copy of a Document comes into the User’s possession in itself does not mean that copyrights in the original Document template or other related protected intellectual property objects are transferred or assigned to the User.
12.5. The User has the right to use the downloaded Document to create their Final Document, including editing, supplementing, shortening, modifying and adapting the Document to their situation, to the extent that such use corresponds to the purpose of purchasing or receiving the Document and these Terms.
12.6. If the User modifies, supplements or otherwise edits the downloaded Document and uses it as their Final Document, template.lv shall not be responsible for the content, version or use of such Final Document. Such actions and their result are the User’s responsibility in accordance with Sections 4–6 of these Terms.
12.7. The User is solely responsible for ensuring that the use of the Final Document, the information contained therein and its subsequent submission, transmission or use correspond to the User’s specific situation and applicable laws and regulations.
12.8. The User may not refer to template.lv as the author or preparer of the Final Document where the User uses the downloaded Document as the basis for their Final Document and independently makes decisions regarding its content, use and final version.
12.9. If the User uses the Document without any changes, this does not alter the allocation of responsibility established in these Terms. The User is solely responsible for the decision to use the Document in the particular situation and for the consequences of its use.
12.10. Editing, supplementing or modifying the Document by the User shall not be considered personalisation of the Document or legal advice provided by template.lv.
12.11. The User may not, without the relevant permission of template.lv or another rights holder, use the Website content or Document templates in a manner that is essentially aimed at their further commercial distribution, sale, making them publicly available, systematic copying or transfer to third parties as an independent document template or sample.
12.12. The purchase or free receipt of a Document is intended for the User’s own needs and for creating a Final Document, and not for further distribution or commercial sale of the template.lv Document. This restriction does not apply to transferring the Document to third parties for its intended practical purpose in accordance with Clauses 13.1 and 13.2.
12.13. The User may not use the template.lv Website design, name, logo, visual identity, texts, technical solutions or other Website elements in a manner that may create an impression of an association with template.lv or of a service provided by template.lv, where such use has not been authorised by template.lv.
12.14. The provisions of this Section do not restrict the User’s right to use the Final Document created by the User themselves in accordance with its intended purpose. Template.lv does not claim ownership of the Final Document created by the User themselves merely because the User used a Document sample provided by template.lv to create it.
12.15. If the description of a particular Document specifies special terms of use or licence conditions, they shall apply in addition to the provisions of this Section.
13. PROHIBITED USE
13.1. The User has the right to use the downloaded Document in accordance with its intended purpose, including editing, supplementing, modifying, using it in their professional or personal activities and, if this corresponds to the nature of the particular Document, transferring, sending or submitting the Document to third parties.
13.2. Transfer of a Document to a third party for its intended purpose shall not be considered prohibited distribution of the Document. For example, the User may provide an invoice Document to their client, a contract Document to the other contracting party, and an application Document to the relevant authority.
13.3. The User is prohibited from using the downloaded Document or a substantial part thereof as the basis for creating their own document, template or sample distribution or sales service if such use essentially replaces the Document offered by template.lv.
13.4. The User is prohibited from:
a) selling or offering for sale to other persons the downloaded Document or a substantially unchanged version thereof as a Document template, sample or form;
b) publishing the downloaded Document or a substantially unchanged version thereof on their own or another person’s website for the purpose of enabling other persons to download or use it;
c) placing the downloaded Document or a substantially unchanged version thereof on another document, template, form or digital content platform for further distribution;
d) offering it for free or paid download to other persons as a document sample developed by the User;
e) using it as the basis for a competing service whose essence is to provide third parties with access to the same or a substantially equivalent Document sample.
13.5. The prohibitions established in this Section apply to the distribution of the Document as a Document sample or template, and not to its use in the User’s actual activities.
13.6. If the User substantially modifies, supplements or adapts the Document to their specific situation and creates their own Final Document, use of such Final Document for its intended purpose shall not be considered further distribution of a template.lv Document.
13.7. The fact that individual elements of the original Document remain in the Final Document created by the User does not in itself constitute a violation of the prohibition established in this Section if the Final Document is used for its actual intended purpose and is not offered to other persons as a template.lv Document template.
13.8. The User may not use the template.lv name, logo, visual identity, Website design or other template.lv identity elements in a manner that creates the impression that the Document or service offered by the User was developed, approved, legally reviewed or otherwise associated with template.lv, unless such use has been authorised by template.lv.
13.9. The User is prohibited from using the Website or its technical solutions to circumvent access, download or other technical restrictions, obtain Documents without the intended access or payment, or otherwise interfere with the operation of the Website.
13.10. The User is prohibited from using the Website or Documents for fraudulent, unlawful activities or activities that infringe the rights of other persons.
13.11. The purpose of this Section is not to restrict the User’s right to use the Document for its intended practical purpose. The User may use the Document in their activities and transfer it to persons for whom the content of the Document is by its nature intended.
13.12. If there is doubt as to whether the transfer of a particular Document to a third party constitutes its intended use or prohibited further distribution of the Document, the purpose and nature of the particular activity shall be assessed. Use of the Document shall be considered prohibited where its primary or substantial purpose is to provide other persons with access to a template.lv Document sample or template as an independent product, rather than to use it for its actual intended purpose.
14. TECHNICAL OPERATION OF THE WEBSITE
14.1. Template.lv ensures the operation of the Website and availability of Documents in accordance with the Website’s technical capabilities. Operation of the Website depends on internet connectivity, servers, software, payment service providers, email service providers and other technical systems that may be outside template.lv’s direct control.
14.2. Template.lv takes reasonable measures to ensure the operation of the Website and the functionality available therein; however, it cannot guarantee continuous, error-free or continuously available operation of the Website.
14.3. The operation of the Website may be temporarily interrupted due to technical reasons, maintenance, updates, security measures, server malfunctions or other circumstances.
14.4. If, for technical reasons, the User is unable to receive or download a purchased Document, the User has the right to contact template.lv in accordance with the procedure established in Sections 8 and 10 of these Terms.
14.5. The User is prohibited from taking actions that may interfere with, damage, overload or otherwise adversely affect the operation of the Website, its servers, databases or other technical systems related to the Website.
14.6. The User is prohibited from attempting to obtain unauthorised access to the Website’s administration systems, servers, databases, other Users’ data or technical resources.
14.7. The User is prohibited from circumventing or attempting to circumvent the technical access, payment, download or other restrictions used on the Website.
14.8. The User is prohibited from using automated means, robots, scripts, programs or other technical solutions to systematically obtain, copy, download or collect Documents or other Website content unless template.lv has expressly authorised such use.
14.9. The User is prohibited from attempting to obtain a Document without the access or payment intended for it, including by exploiting technical deficiencies, using third-party access credentials, manipulating the operation of the Website or otherwise circumventing the intended procedure for obtaining the Document.
14.10. The User is prohibited from knowingly exploiting technical errors or deficiencies of the Website if such use makes it possible to obtain Documents or other Website functionality in a manner not intended for the User.
14.11. If the User identifies a technical error that may affect payment, Document delivery, access or Website security, the User is required, where possible, to inform template.lv of the identified problem and refrain from knowingly exploiting such error.
14.12. Template.lv has the right to take technical measures necessary for the security and stability of the Website, ensuring its operation and preventing misuse, including limiting or suspending a particular technical request, access or other activity if there are reasonable grounds to suspect misuse of the Website.
14.13. The application of such technical restrictions in itself does not affect the User’s rights arising from an already paid-for and undelivered Document, unless the restriction has been applied due to the User’s own unlawful conduct or conduct contrary to these Terms.
14.14. Template.lv is not responsible for malfunctions of the User’s device, internet connection, operating system, browser, email application or other technical means used by the User, to the extent that such malfunctions have not arisen due to the fault of template.lv.
14.15. Template.lv has the right to change, supplement, update or technically modify the Website, its functionality and technical solutions where such changes are necessary to ensure the operation, security or development of the Website.
14.16. Technical changes to the Website shall not be interpreted as arbitrary cancellation or restriction of the content of or rights of use to a Document already purchased by the User.
15. PERSONAL DATA AND PROCESSING THEREOF
15.1. In order to ensure delivery of the Document and the Download Link, the User must provide an electronic mail address (email address). The Website does not require the User to provide their first name, surname, personal identification number or other data identifying the User in order to receive a Document.
15.2. The email address provided by the User is used for delivery of the Document and for sending technical information related to delivery of the Document. The Website does not retain email addresses solely for the purpose of retaining information about a previous download or order for a Free Document where there is no other legal basis or necessity to retain such information.
15.3. If, when receiving or purchasing a Document, the User has separately chosen to receive news from the Website, the User’s email address may be retained and used to send news. Such news may include information about new types of Documents, Documents available on the Website, promotions, discounts, special offers and other information related to the operation of the Website or its offerings.
15.4. If the User has not chosen to receive news, the email address shall not be used to send such notifications, except for information necessary for fulfilment of the User’s order, delivery of the Document or another matter related to the particular transaction.
15.5. The User may unsubscribe from receiving news from the Website at any time by using the relevant unsubscribe option specified in the notification or by another method specified on the Website.
15.6. If the User makes a payment for a Paid Document, information related to the payment and transaction may be processed and retained to the extent and for the period necessary for accounting, tax administration, transaction traceability and fulfilment of other obligations established by laws and regulations.
15.7. Payment data necessary to make a payment is processed in the system of the relevant payment service provider. The Website does not receive or store the User’s online banking access details, Smart-ID, authentication codes or other banking access credentials.
15.8. Information related to payments and transactions is stored and processed to the extent and for the period necessary to comply with accounting, tax and other legal requirements.
15.9. If the purchase of a Paid Document is made in the interests of the User as a legal entity or person carrying out economic activity and the User requires a payment or transaction document containing specific details, the User is required to provide the relevant data to the extent necessary to prepare such document.
15.10. The Website does not collect or use the User’s personal data to a greater extent than necessary to ensure operation of the Website, delivery of Documents, sending of news selected by the User, payment administration, accounting, compliance with legal requirements and protection of its legitimate interests.
15.11. Detailed information regarding the processing of personal data, its purposes, legal bases, data retention periods, the User’s rights and other personal data protection matters is contained in the Website’s Privacy Policy.
16. AMENDMENTS TO THE TERMS
16.1. Template.lv has the right to amend, supplement or update these Terms where this is necessary due to changes in the operation of the Website, Documents offered, services, technical solutions, requirements of laws and regulations or other circumstances related to the operation of the Website.
16.2. The current version of the Terms is published on the Website and is available to the User before purchasing or downloading a Document.
16.3. Amendments to the Terms enter into force at the time specified in the relevant new version of the Terms, but if no effective date is separately specified, upon their publication on the Website.
16.4. If amendments to the Terms materially affect the User’s rights or obligations regarding future use of the Website or its services, template.lv may inform Users of such amendments on the Website or by another appropriate means.
16.5. Amendments to the Terms shall not apply to a completed transaction in a manner that would adversely affect the User’s rights or change the material terms of the transaction after the purchase or download of the Document. The version of the Terms in force at the time the particular transaction was concluded shall apply to that purchase, to the extent that laws and regulations do not provide otherwise.
16.6. If, after amendments to the Terms enter into force, the User continues to use the Website or makes a new purchase or download of a Document, the current version of the Terms shall apply to such subsequent use.
16.7. If amendments to the Terms are necessary to ensure compliance with legal requirements, template.lv has the right to make such amendments without prior individual agreement, to the extent permitted by applicable laws and regulations.
16.8. If any provision of these Terms is declared invalid, unlawful or inapplicable, this shall not affect the validity of the remaining provisions of the Terms, to the extent that laws and regulations do not provide otherwise.
16.9. The User is required to review the current version of the Terms before purchasing or downloading a Document. By making a new purchase or download after amendments to the Terms have entered into force, the User confirms that they have reviewed and agree to the current version of the Terms.
17. APPLICABLE LAW
17.1. The activities of template.lv, use of the Website, purchase and receipt of Documents, as well as the relationship between template.lv and the User, shall be governed by the laws and regulations of the Republic of Latvia and the European Union, to the extent applicable to the particular service and the User’s status.
17.2. The User’s rights as a consumer and template.lv’s obligations as a service provider shall be determined in accordance with applicable consumer protection, distance contract and digital content laws and regulations.
17.3. The processing of personal data shall be governed by applicable personal data protection laws and regulations, including Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation), to the extent applicable to the particular data processing.
17.4. If any provision of these Terms conflicts with an applicable mandatory requirement of a law or regulation, the requirement of the relevant law or regulation shall apply.
17.5. Nothing in these Terms shall be interpreted as restricting any mandatory rights of the User established by laws and regulations or releasing template.lv from obligations established by laws and regulations.
18. FINAL PROVISIONS
18.1. These Terms are effective from the moment they are published on the Website, unless a different effective date is specified in the version of the Terms itself.
18.2. The current version of the Terms is available on the Website, and the User is required to review it before purchasing or downloading a Document.
18.3. If any provision of these Terms is declared wholly or partially invalid, unlawful or inapplicable, this shall not affect the validity of the remaining provisions of the Terms, to the extent that applicable laws and regulations do not provide otherwise.
18.4. If the text of these Terms is translated into another language and discrepancies arise between the Latvian version and the translation, the Latvian version shall prevail, to the extent that laws and regulations do not provide otherwise.
18.5. In matters not expressly addressed in these Terms, the applicable laws and regulations specified in Section 17 shall apply.
18.6. By using the Website, purchasing or downloading a Document, the User confirms that they have reviewed the Terms and understand their content.